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The technical support division is part of the
Computer Skills Unit. It aims to
provide technical support for faculty members, administrative staff and university students, particularly preparatory year students.
The division is also very keen to equip and
develop the working environment to meet the needs of scientific development.
Beneficiary Groups:
·
Members of the Computer Skills Unit (academic/administrative)
·
University sudents
·
University Faculties and Administrations
Technical Affairs Tasks:
For Computer Skills Unit members:
1.
Providing technical support with regards to
computers, printers, faxes, electronic grading devices once the
required request form is filled out and sent to the following e-mail: fcitg.csu.lab@kau.edu.sa
2.
Reserving labs for lecturers once
the reservation/change of lab request form is filled out and sent to the following
e-mail: fcitg.csu.lab@kau.edu.sa
3. Training the unit’s academic
members on proper usage of the new equipment, such as electronic grading
devices and smart boards.
4. Assembling new computer
devices and connecting them with the network, University programs and printers
if available.
5. Modifying and maintaining the
equipment for the members of the Computer Skills Unit.
6. Communicating with the
University faculties’ technicians to provide whatever services that are
beneficial for students.
7. Contacting maintenance
companies for any complicated damage of the devices.
8. Setting technical
specifications for the required devices in the unit.
9. Inventory of the devices
located in the offices, laboratories and storage of the unit.
10. Preparing letters associated
with technical service transactions.
11. Checking the technical
support e-mail continuously.
For University students:
1. Providing the labs with the
latest equipment needed for lecturing and conducting electronic exams
2. Supervising the electronic
exams and providing assistance to students when needed
3. Providing training courses for students during the summer break
4. Providing necessary programs
for students
5. Supporting students
For Faculties and Administrations:
1. Equipping the computer skills
labs with necessary devices for conducting lectures and holding training
courses for students and university staff.
2. Providing support and supervision in the usage of the electronic grading devices.
Computer skills unit laboratories
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